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Systemize, Automate, and Scale Your IT Service Firm Without Burning Out Your Team

We help MSPs and IT firms build a lean business operating system powered by smart automations — so your business can scale smoothly without chaos.

In 15 minutes, we’ll walk through your lead, onboarding, service, or compliance workflows and show you where you’re losing time, dropping clients, or duplicating effort — and how to fix it with smart systems.

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How It Works

POWERED BY LEADING SYSTEMS AND SOFTWARE

WORKFLOW AND BUSINESS OPERATING SYSTEM EXPERTS

Ditch the Duct-tape solutions.

Most MSPs and IT service firms grow fast — but behind the scenes, processes get duct-taped together, team members fill in the gaps, and the founder ends up juggling everything.

That’s normal.

But it’s not scalable.

At OPS Viper, we help you take control of your operations — not with bloated software or empty buzzwords, but with smart systems and targeted automations that actually support how you work.


Sound familiar?


You’ve got great clients and steady work… but your team’s stretched thin, and you’re constantly putting out fires.

Leads ghost because follow-up slips through the cracks.

You spend your evenings cleaning up what should’ve been automated hours ago.

Every time you try to delegate, it backfires because nothing’s clearly documented.

Your business is growing, but you’re stuck in the middle of everything, and you know it’s not sustainable.

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How it works

We don’t just build bots.

We help you become an organized, optimized, scalable service firm — without adding headcount.

Step 1: Get Clarity

We start by mapping how work really flows inside your business — sales, onboarding, support, compliance.

We find the friction points, the bottlenecks, and the "this always breaks" moments.

Output: A real-world Systems Snapshot that shows you what’s costing time, money, and sanity.

Step 2: Fix the Foundation

We document, streamline, and centralize your core operations. So you’ll finally have:

  • Process blueprints your team can follow
  • Roles and responsibilities that are clear
  • A single source of operational truth

Your business stops running on memory and Slack threads.

Step 3: Automate Smart

Now that your foundation is solid, we deploy intelligent automations where they make sense. Real automations doing real work, like:

  • Compliance reporting
  • Client onboarding workflows
  • Ticketing triage, automated follow-ups, and more.

You win back time, reduce errors, and scale operations without hiring.

Step 4: Grow Together

We stay on to monitor, optimize, and expand your systems — so as you grow, nothing breaks.

We become your behind-the-scenes Ops + Automation Partner — keeping your firm running lean, sharp, and scalable.

Who We Work With

OPS Viper partners with service-based IT businesses that are ready to get out of the operational weeds and scale with clarity, systems, and automation. We specialize in working with:

Managed Service Providers

You’ve built a strong client base — but scaling means your backend systems need to catch up. We help you clean up workflows, standardize service delivery, and reclaim time from repetitive tasks.

Cybersecurity/GRC Firms

Your clients demand precision, documentation, and compliance. We help you implement systems that streamline risk assessments, automate reporting, and ensure nothing falls through the cracks.

IT Support & Helpdesk Providers

Still living in email threads and memory-based delegation? We’ll build the internal systems you need to route tickets efficiently, eliminate double work, and deliver consistent client experiences.

SaaS Implementation & Integration Agencies

Whether you work with Salesforce, Microsoft 365, or niche vertical software, we help you standardize implementation processes, automate handoffs, and scale without chaos.

Compliance-Heavy Tech Service Teams

From HIPAA to SOC 2, your clients expect rigor. We help you build documentation-first workflows and compliance automations that save hours — and headaches — every month.

Fractional CIOs & IT Consultants

As a solo or small-team consultant, your value is strategy — not admin. We help you run lean by automating client onboarding, reporting, and recurring communications, so you can stay focused on high-value work.

Why MSPs Choose Us

We don’t just build automations — we build operational systems that scale with you.

Here’s how we’re different:

Other Companies

Random automations with no strategy
One-size-fits-all software solutions
Buzzwords over business outcomes
Hand you a folder and walk away
Automate too soon, fix too late

OPS Viper

Systems-first approach grounded in your real ops
Custom workflows tailored to how you work
Measurable impact: saved hours, better client delivery
Stay on to monitor, refine, and scale with your growth
Fix the foundation first, then automate what matters

Meet Our Founder

With over 7 years in IT services and systems consulting, I’ve seen the same issue again and again: brilliant MSPs stuck under the weight of their own growth.

You’ve got the skills. The clients. The demand.

But your backend is chaos — scattered SOPs, burnout, and no scalable system.

That’s why I created OPS Viper: to help IT service businesses take control of operations with real systems, not just tools.

From smart documentation to intelligent automation and ongoing support, we help you get your time back, improve delivery, and scale without stress.

Shay Hansen

Founder & Systems Architect at OPS Viper

Ready to get started?

Book your free 15-minute Workflow Audit

We'll walk through your workflows and show you exactly where you're bleeding time, dropping balls, or blocking growth — and how to fix it.

Book Your Free Workflow Audit!